Refund Policy

Thank you for shopping at Vettestkits. We want you to feel confident when purchasing our animal health testing products, diagnostic kits, reagents, and related supplies.

Due to the nature of veterinary testing products, certain items may only be returned under specific conditions to ensure product safety, quality, and reliability.

Return Eligibility

Returns may be accepted within 30 days of delivery if the item is:

Unused and unopened
In its original packaging
In resalable condition
With all seals, labels, manuals, accessories, and original documentation intact
Not expired or damaged due to improper storage or handling after delivery

Before returning any item, please contact us for return authorization. Returns sent without prior approval may not be accepted.

Non-Returnable Items

For safety and quality-control reasons, we cannot accept returns for:

Opened or used test kits, reagents, sample collection materials, or diagnostic consumables
Products with broken seals or damaged original packaging
Items that have been exposed to biological samples, animals, chemicals, moisture, heat, or improper storage conditions
Temperature-sensitive or cold-chain products, unless the item is defective or damaged upon arrival
Customized, special-order, or clearance items
Products returned after the 30-day return period

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery.

Please provide:

Your order number
A description of the issue
Clear photos or videos showing the problem
Photos of the outer packaging and shipping label, if shipping damage is involved

After review, we may offer a replacement, exchange, store credit, or refund, depending on the situation.

Return Shipping

Unless the return is due to our error, a defective product, or shipping damage confirmed by us, customers are responsible for return shipping costs.

Original shipping fees, customs duties, taxes, payment processing fees, and other third-party charges are generally non-refundable, unless otherwise required by applicable law or unless the issue was caused by our error.

Refund Processing

Once we receive and inspect the returned item, we will notify you by email regarding the approval or rejection of your refund.

Approved refunds will be credited to the original payment method used during checkout. Refund processing may take up to 3 business days after the returned item has been inspected. Additional time may be required for the refund to appear on your bank or credit card statement, depending on your financial institution.

Return Address

Please return approved items to:

Vettestkits LLC
Attn: Returns Department
Yuen San Building, No. 5 Yau San Street
Yuen Long, Hong Kong

Phone: (852) 6422-4807

Important Notice

Customers are responsible for ensuring that purchased products are suitable for their intended use before placing an order. Product descriptions, storage requirements, expiration dates, and usage instructions should be carefully reviewed before purchase.

If you have any questions about whether a product can be returned, please contact us before sending it back.

Thank you for shopping at Vettestkits.